MADU MIODU SDN BHD (“MADU MIODU”), owner of the website MADU-MIODU.COM.MY respects the privacy of our customers and visitors to our website and acts with best efforts to protect the privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy describes the privacy practices we follow in connection with this website and related consumer services to ensure safety of personal data and rights of the website users. It also describes the options you have regarding our collection, use, and disclosure of your personal information. By using our Services and/or registering as a MADU-MIODU.COM.MY member, you are accepting the privacy practices described in this Notice and consenting to our collection, use and disclosure of your personal information as described below.
This Privacy Policy applies only to information collected by MADU-MIODU.COM.MY and any related entity of MADU MIODU SDN BHD. This Privacy Policy does not apply to the privacy practices of our business partners, vendors, third-party service provider, other third parties, or to any services offered through other websites where a different privacy notice is posted. Please consult the privacy information on the sites of third parties with which you may come into contact when using our Services. Their privacy notices, not ours, apply to information that they collect and use.
Information We Collect
The personal information we collect about you may include, for example, your name, MADU-MIODU.COM.MY user name and password, postal shipping and billing addresses, telephone numbers, email addresses, social networking information (such as user names, handles, and friends lists), information about contacts provided by you or information in your address book, demographic information (such as date of birth, age and gender), photos you send us, payment information (including credit card numbers or online payment services numbers), financial information (such as bank account numbers), products you may select as favorites and share, purchase history and location information (often from the device on which you access the Services). You may also submit additional personal information to us in other ways, such as participating in online surveys, promotions, contests and other offerings made available through our Services. We may combine information we receive from third parties with the information we receive based on your use of the Services and any other interactions with us.
In addition to the information you submit to us on this Website or when using the Services, information regarding your use of and interactions with our Website or Services is collected and/or aggregated by or on behalf of MADU MIODU, often through the use of automated means. Such information may include, for example, data that we gather and store about your visit to and use of the Services, such as your IP address and the location of your IP server, device IDs, device type, Wi-Fi connection information, Geo-location data, product search history, type of browser and operating system used, date and time you access the Services, pages you visit, and if you came to the Services from another website, the address of that website.
Cookies and web beacons are used to enhance your experiences. You can manage preferences via your browser settings. “Cookies” are small identifiers sent from a web server that are stored on your device’s hard drive for the purpose of identifying your browser during interactions on websites or storing information or settings in your browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We can also use web beacons to tell if you have opened or acted upon emails that we send you.
How We May Use the Information We Collect
We may use the personal information we collect from our customers for a variety of purposes, including, for example:
- To enable you to interact with MADU-MIODU.COM.MY.
- To accomplish ordinary business purposes, such as establishing and managing customer accounts, responding to inquiries, providing requested products and services, processing and collecting payments and providing customer support.
- To provide information about our business and offer our products or services to you and products and services of others that we think you may find of interest.
- To communicate about, and administer your participation in, special events, programs, surveys, contests and other offers or promotions.
- To evaluate and improve our business, including developing new products and services, identifying potential new customers, analyzing the effectiveness of advertising and marketing promotions and other aspects of our Services, and soliciting your feedback through email communications, social media messenger etc.
- To personalize your experience (e.g., tailored product recommendations) based on your interests.
- To perform data analyses, including market and consumer research, trend analysis, demographic analysis and financial analysis.
- To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity and to comply with legal information requests, applicable legal requirements and our policies and practices.
We may also use personal information in other ways for which we provide notice at the time of collection as may be required by applicable laws, or without notice to you for any legally permissible purpose and subject to applicable laws.
Third Party Applications
We may include applications from third parties on this website or through our Services, which allow interaction or content sharing by users. Some of these mini-programs provide specific services or content from a third party, such as a Facebook “Share” or “Like” button, and are visible to you when you visit our Services. Your interaction with these programs typically allows the third party to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, the third party may recognize you through its cookies even when you do not interact with their application. Please visit the third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Information You Share
The Services may allow you to connect and share your actions, comments, content, and information publicly or with other people you specify. You may also connect to and share your information on third party social media platforms, websites, applications, and services through “plug-ins,” widgets, buttons, and other third party features on and connected with our Services. You may also share with MADU MIODU contact information of friends and people in your address book so that we can help you invite others to become MADU-MIODU.COM.MY members or let them know about special offers and help facilitate deliveries. Please be mindful of your own privacy needs and those of others as you choose with whom to connect, what you share with us and others, and what you make public. We cannot control the privacy of information you choose to make public or share with others. We also cannot control and are not responsible for any third party sharing services or their actions including the data that they collect from you and your device or how they use such data. Please review their privacy policies to understand their privacy practices.
How long we retain your data
Data will not be processed for longer than the purpose for which it was collected.
Your Personal Data will be retained as long as necessary to fulfill the legitimate purpose(s) for the processing and as long as required by law (e.g., tax records for 7 years).
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal data at any time (except they cannot change their username). Website administrators can also see and edit that information. To delete your registered account, please contact us at cusotmer-services@madu-miodu.com.my.
Information We Share
We may share personal information with third parties as described below:
- Affiliates. We may share your personal information with our Affiliates so long as the disclosure and use of your personal information by such entities is consistent with this Privacy Policy.
- Consent. We may share your personal information that directly identifies you with third parties for their own purposes with your consent. For example, you may agree to our sharing your information with our suppliers and partners for their own marketing purposes subject to their separate privacy policies.
- Service Providers. We may allow third parties under contract with us to access, store, and process your personal information in order to provide services for us.
- Surveys/Lucky-Draw/Contests/Promotions. In the event that you participate in a survey, lucky-draw, contest, or other promotion that is sponsored by MADU MIODU and a third party, such participation serves as your consent for MADU MIODU to share your personal information collected in conjunction with the survey, lucky-draw, contest or promotion with the co-sponsoring third party. After the information is provided to such third parties, the subsequent use or disclosure of such information is subject to those third parties’ privacy policies and practices.
- Other. We may disclose information, including personal information, to: (i) protect or defend the legal rights, interests or property of MADU MIODU and our Affiliates; (ii) protect the safety and security of our customers or members of the public; (iii) protect against fraud or for risk management purposes; or (iv) comply with legal advice, applicable law or legal process. In addition, we may disclose or transfer your personal information in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, or any other transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
We may share information that does not directly identify you with third parties, including our Affiliates, advertising networks, analytics providers and others who may use the data for any legally permissible purpose and without notice to you unless required by applicable laws.
How is information protected?
All data provided via forms on the website is protected by means of an SSL secure protocol, which increases data transmission safety online. The information is stored and processed by MADU MIODU with appropriate security measures that meet the requirements of the Malaysia Regulation.
Changes to our Privacy Policy
Depending on our needs, we reserve the right to introduce changes and additions in the Privacy Policy. We may update this Privacy Policy to provide clarification or notice of changes to our practices. If we make changes, we will revise the date at the bottom of this Privacy Policy. We will also notify you of significant changes via email or a website notice. Continued use of our Website and related Consumer Services constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or help you adjust your preferences, please contact us by email at cusotmer-services@madu-miodu.com.my.
If preferred, you may write to us at:
MADU MIODU SDN BHD
Attn: Privacy Inquiry
Suite 33-01, 33rd Floor,
Menara Keck Seng,
203 Jalan Bukit Bintang,
55100 Kuala Lumpur,
Malaysia
Last Updated: March 4th 2025